We arrived at Sears less than an hour after the sale started, only to learn from the sales person that they didn’t have the advertised TV and, in fact, had not had any. His excuse was that the sale’s newspaper ads were prepared far in advance and they had sold out before the sale began. He said that it was last year’s model and that they had actually sold out of the advertised TV that we wanted last year. Of course, he tried to switch us to another TV that was more expensive. We did not go for it. It seemed too much like the old bait and switch game to us. The whole experience kind of torqued Marsha’s jaws, so she wrote an email to someone at Sears. In return she got a sort of “screw you” email back. Not hard to understand why they are having financial difficulties if that is the way they treat their customers.
Next stop was:
They had a sale going on several brands. We decided on a Sharp 46 inch HDTV.
They had it on sale for a reduced price, plus they threw in a Sharp Blu-Ray DVD player. We figured that was a good deal. We also got free next day delivery. The TV and Blu-Ray player have a gazillion different wires and cords to hook up, so we felt it was worthwhile to get them to do it. It is all I can do to figure out how to plug in my computer, so…we sprung for the
to come out and do the hook up and installation.
The TV arrived …not the next day, but in two days….acceptable, since there was about 90 feet of snow on the ground. (More or less) In another couple of days, the Geek Squad showed up, in the person of a frazzled young fellow that was in sort of a hurry for some reason. He hooked up the TV and the dvd player, turned it on, and got an error message. He looked at the error message and switched the electrical plug to another outlet, got the same message, and told me the TV was defective. So…..he hooked up our old Sanyo 32 inch CRT TV again, with the Blu-Ray player and left. Unfortunately, he hooked it up wrong and the Blu-Ray player would not play any movies, and it took two remotes and a PHD degree to operate the TV.
In due course, another TV arrived. I had the other one repacked for them by the time they got here, and they carted it away.
In a couple of days, another Geek Squad guy arrived. This one was in one of the cute little Volkswagens we see on the TV advertisements. (The first guy was in a van.)
I was further impressed when I discovered that this guys name is Matt. I mean….we all know that Matts are known all over the country for being exceptionally knowledgeable, competent, and industrious, as well as being handsome, suave, and debonair. (See pic at top of page)
Matt took one look at the wiring the first guy had done and whipped out his telephone and took several pictures of it. (Yes, Grandma, they take pictures with telephones now.) I asked the reason for that, and he told me that he was the guy that trained all the Geek Squad people that came from the store we got our TV and DVD player from, and he was intending to ask this guy why our stuff was wired in such a poor manner.
To make a long, and probably boring, story shorter, Matt hooked the stuff up, showed me how to operate the remotes for both the TV and the Blu-Ray and departed into the sun riding his trusty VW. No problems since. I am inclined to believe that the first TV may not have been defective at all, but who knows? We are satisfied now.
No comments:
Post a Comment